Terms and Condition. (Agreement)

About Us

www.biocelluk.com and www.valentislifescience.com are the website and online cart of Valentis Life Science Limited a company registered in England at the address 268 Bath Road, Slough SL1 4DX, United Kingdom (Head Office), Company Number: 10505028 and VAT Number: 264851189. Valentis Life Science Limited is a “UAB Valentis” company  www.valentis.com . contact us: contact@valentislifescience.com or post us at the above address.

Also, Valentis Life Science Limited is registered with the Information Commissioner’s Office under the registration reference ZA238831, which make us complaint with data protection.

(The biocelluk.com and valentislifescience.com are referred to in these Website Terms as ‘we’ or ‘us’ or ‘our’)

(The customer is referred as ‘You’)

If you have any queries, please fill in the contact from on the website and we will get back to you.

Who can shop

  1. You must be 18 years or older. Any person who has debit and credit cards on his/her name.
  2. When you purchase product from biocelluk.com and valentislifescience.uk you are agreeing to the policy of the website and if you are not agreeing to policies, you can consider not to purchase product from biocelluk.com and valentislifescience.com

Use of a Website

We have built this website to sell our range of products online in UK marketplace and Worldwide

We reserve all the rights to graphics and pictures of products. Website graphics, contents, product descriptions and images are subjected to copyright, trademarked. Visitors can view website and content should not be copied or distributed for business purpose.

You consent to be bound by these terms and conditions when you visit our websites and if you are disagreeing with any of the terms. Please do not use the website.

PRODUCT DESCRIPTIONS AND PRICING INFORMATION

All Product portrayals and descriptions appeared on the Website are given in accordance with the product for representation purposes. Actual Products may vary.

  1. All the product prices on the website are in GBP sterling.
  2. Product price on the website are inclusive VAT (value added tax).
  3. We reserve the right to change the product prices, information and remove listed products without giving any prior information.
  4. Some mistakes are bound to happen and if we found out that the product you have purchased is not accurate, we have the right to cancel the order only after informing you.
  5. If for some reason product is no longer available after your purchase, we may attempt to get in touch with you to advise you to buy another product and to cancel your order.

Order

  1. You can purchase any product from the website and the order will be subjected to the quantity available.
  2. You can search the product from given categories on the website.
  3. The product which you have bought you can see the details of pricing and product on the cart page.
  4. Conformation email will be sent to you, when you placed the order and the amount which is credited from your credit/debit card.
  5. We may not acknowledge your request if a product you have purchased is out of stock, we can’t authorise order if we fail to get payment from your bank, or we suspect any fraudulent activity on the placed order.

Shipping policy

We provide shipping to all over UK. Once the order placed we process the order per the shipping service you have opt for. All the rates are on the website is for indicative purpose only.

We may not be held responsible for if damage, loss or delay in delivery of the product caused by the fulfilment centre or shipping service provider.

If you received damaged product in transit, you must return the product in 14 days from you received the product. If you fail to do so returns within stipulated time the claim will not be accepted by us.

If you received less quantity than ordered, you must contact us within 7 days from you received the product. If you fail to do so returns within stipulated time the claim will not be accepted by us.

PAYMENT

You can make payment for your purchase by credit or debit card. Credit Card and Debit Card Payments will be charged and debited at the time of placing the order. If the purchased items are not available for any reason we will refund the amount within 7 days.

We do not save any debit card or credit card detail and we also do not sell or share your debit card and credit card payment details with anyone. We use hosted payment gateway known as Stripe, this ensures we don’t see, nor save or not retain your card information.

CANCELLATIONS OF ORDER

After placing an order, you have right to cancel until the product is not dispatched. Once the product dispatched and you must return the item bearing return shipping charges.

RETURNS

The product must be unopen, unused and in original packaging when you received the order or else return will not be accepted, you are responsible for bearing return shipping charges to complete the return process.

Once we get the returned product the full order amount will be refunded within seven working days, and refund does not include shipping charges.

Complaint and other Returns

If you are unhappy with any of our services or product you can contact us by writing or by email on the following addresses.

E mail id: contact@valentislifescience.com or send us a post at Valentis Life Science Limited, 268 Bath Road, SL1 4DX – Slough, UK.