Products MUST be returned in its original condition: unopened with all packaging/hygiene seals intact.

If for any reason you’re dissatisfied with your purchase, we will gladly offer a refund on all products returned to us within fourteen days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition.

Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition.

We regret that we cannot reimburse postage costs, for items returned from UK and outside of the UK

We will refund your product as quickly as possible by sending the money back to your original payment method. If your card has expired in the mean time you need to email is at returns@valentislifescience.com.

SHIPPING

UK: Signed for delivery within UK is FREE

Worldwide: delivery is free for the order above £80/-, please note it’s a signed or tracked or tracked signed for worldwide. The list of the countries is mentioned below for your reference in which shipment will be received either as signed or tracked or tracked signed. Worldwide order below £80/- will incur £15/- postage charge.

All our UK and Worldwide delivery is via Royal Mail. The worldwide delivery above 2 kg for worldwide delivery will incur extra delivery charges, which will worked out according to weight above 2kg and our team can be contacted at contact@valentislifescience.com .

Below approx. timeline for shipment as follows:

MAINLAND UK

Signed For once despatched 3 – 5 business days

CHANNEL ISLANDS

Once despatched 3 – 7 business days

EUROPE & NORTH AMERICA

EUROPE

Signed/Tracked/Tracked Signed for: Once despatched 2 – 8 business days

NORTH AMERICA

Signed/Tracked/Tracked Signed for: Once despatched 5 – 10 business days

MIDDLE EAST

Signed/Tracked/Tracked Signed for: Once despatched 5 – 15 business days

ASIA & AUSTRALASIA

Signed/Tracked/Tracked Signed for: Once despatched 5 – 15 business days

MAINLAND CHINA

Signed/Tracked/Tracked Signed for: Once despatched 5 – 15 business days

HONG KONG SAR

Signed/Tracked/Tracked Signed for: Once despatched 5 – 15 business days

REST OF THE WORLD

Signed/Tracked/Tracked Signed for: Once despatched 5 – 15 business days

Valentis life science limited CURRENTLY SHIPS TO:

Signed Only Services: Afghanistan, Albania, Algeria, Angola, Anguilla, Antigua/Barbuda, Armenia, Aruba, Ascension Island, Azerbaijan, Bahamas, Bahrain, Bangladesh, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia Hertzegovina, Botswana, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Ceuta, Chad, Chile, China (People’s Republic of), Christmas Island (Indian Ocean), Christmas Island (Pacific Ocean), Colombia, Comoros Islands, Congo (Dem Rep of), Congo (Rep of), Costa Rica, Cuba, Curacao, Czech Republic, Djibouti, Dominica, Dominican Republic, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French South Antarctic Territory, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iran (Islamic Republic of), Iraq, Ivory Coast (Cote D’lvoire), Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrsgyzstan, Laos (People’s Democratic Republic of), Lesotho, Liberia, Libya, Macao, Macedonia, Madagascar, Mahore (also known as Mayotte), Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Melilla, Mexico, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru Island, Nepal, New Caledonia, Nicaragua, Niger Republic, Nigeria, Niue Island, North Korea (People’s Democratic Republic of), Oman, Pakistan, Palau (known as Belau), Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Island,  Puerto Rico, Qatar, Reunion Island, Rwanda, Sao Tome & Principe, Saudi Arabia, Senegal, Seychelles, Siera Leone, Solomon Islands, South Africa (Republic of), South Sudan, Sri Lanka, St Eustatius, St Helena, St Kitts & Nevis, St Lucia, St Maarten, St Vincent & The Grenadines, Sudan, Suriname, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau Islands, Tristan de Cunha, Tunisia, Turkish (Republic of Northern Cyprus), Turkmenistan, Turks & Caicos Islands, Tuvalu, Ukraine, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Wallis & Futuna Islands, Western Sahara, Western Samoa, Yemen (Republic of), Zambia, Zimbabwe.

Tracked Only Services: Aland Islands, Andorra, Australia, Austria, Belgium, Brazil, Canada, Canary Islands, Croatia, Cyprus, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Hongkong, Hungary, Iceland, India*, Ireland (Republic of), Israel, Italy, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Russian Federation, San Marino, Serbia, Singapore, Slovak Republic, Slovenia, South Korea (Republic of), Spain, Sweden, Switzerland, Turkey, USA, Vatican City State.

Tracked and Signed Services: Argentina, Barbados, Belarus, Belize, Bulgaria, Cambodia, Cayman Islands, Cook Islands, Ecuador, Georgia, Indonesia, Japan, Moldova, Romania, Thailand, Tonga, Trinidad & Tobago, Uganda, United Arab Emirates.

TAXES & DUTIES

Orders delivered to countries outside the EC fiscal area will not have VAT (UK Tax) charged on them. Please note that depending on your order and country, you may be liable to pay local taxes and duties on receipt of your order, for which Valentis Life Science cannot accept liability.

RETURNS & SHIPPING

Products MUST be returned in its original condition: unopened with all packaging/hygiene seals intact.

If for any reason you’re dissatisfied with your purchase, we will gladly offer a refund on all products returned to us within fourteen days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition.

Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition.

We regret that we cannot reimburse postage costs, for items returned from UK and outside of the UK

We will refund your product as quickly as possible by sending the money back to your original payment method. If your card has expired in the mean time you need to email is at returns@valentislifescience.com.

SHIPPING

UK: Signed for delivery within UK is FREE.

Worldwide: delivery is free for the order above £80/-, please note it’s a signed or tracked or tracked signed for worldwide. The list of the countries is mentioned below for your reference in which shipment will be received either as signed or tracked or tracked signed. Worldwide order below £80/- will incur £15/- postage charge.

All our UK and Worldwide delivery is via Royal Mail.

Below approx. timeline for shipment as follows:

MAINLAND UK

Signed For once despatched 3 – 5 business days

CHANNEL ISLANDS

Once despatched 3 – 7 business days

EUROPE & NORTH AMERICA

EUROPE

Signed/Tracked/Tracked Signed for: Once despatched 2 – 8 business days

NORTH AMERICA

Signed/Tracked/Tracked Signed for: Once despatched 5 – 10 business days

MIDDLE EAST

Signed/Tracked/Tracked Signed for: Once despatched 5 – 15 business days

ASIA & AUSTRALASIA

Signed/Tracked/Tracked Signed for: Once despatched 5 – 15 business days

MAINLAND CHINA

Signed/Tracked/Tracked Signed for: Once despatched 5 – 15 business days

HONG KONG SAR

Signed/Tracked/Tracked Signed for: Once despatched 5 – 15 business days

REST OF THE WORLD

Signed/Tracked/Tracked Signed for: Once despatched 5 – 15 business days

Valentis life science limited CURRENTLY SHIPS TO:

 

Signed Only Services: Afghanistan, Albania, Algeria, Angola, Anguilla, Antigua/Barbuda, Armenia, Aruba, Ascension Island, Azerbaijan, Bahamas, Bahrain, Bangladesh, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia Hertzegovina, Botswana, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Ceuta, Chad, Chile, China (People’s Republic of), Christmas Island (Indian Ocean), Christmas Island (Pacific Ocean), Colombia, Comoros Islands, Congo (Dem Rep of), Congo (Rep of), Costa Rica, Cuba, Curacao, Czech Republic, Djibouti, Dominica, Dominican Republic, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French South Antarctic Territory, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iran (Islamic Republic of), Iraq, Ivory Coast (Cote D’lvoire), Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrsgyzstan, Laos (People’s Democratic Republic of), Lesotho, Liberia, Libya, Macao, Macedonia, Madagascar, Mahore (also known as Mayotte), Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Melilla, Mexico, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru Island, Nepal, New Caledonia, Nicaragua, Niger Republic, Nigeria, Niue Island, North Korea (People’s Democratic Republic of), Oman, Pakistan, Palau (known as Belau), Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Island,  Puerto Rico, Qatar, Reunion Island, Rwanda, Sao Tome & Principe, Saudi Arabia, Senegal, Seychelles, Siera Leone, Solomon Islands, South Africa (Republic of), South Sudan, Sri Lanka, St Eustatius, St Helena, St Kitts & Nevis, St Lucia, St Maarten, St Vincent & The Grenadines, Sudan, Suriname, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau Islands, Tristan de Cunha, Tunisia, Turkish (Republic of Northern Cyprus), Turkmenistan, Turks & Caicos Islands, Tuvalu, Ukraine, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Wallis & Futuna Islands, Western Sahara, Western Samoa, Yemen (Republic of), Zambia, Zimbabwe.

Tracked Only Services: Aland Islands, Andorra, Australia, Austria, Belgium, Brazil, Canada, Canary Islands, Croatia, Cyprus, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Hongkong, Hungary, Iceland, India*, Ireland (Republic of), Israel, Italy, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Russian Federation, San Marino, Serbia, Singapore, Slovak Republic, Slovenia, South Korea (Republic of), Spain, Sweden, Switzerland, Turkey, USA, Vatican City State.

Tracked and Signed Services: Argentina, Barbados, Belarus, Belize, Bulgaria, Cambodia, Cayman Islands, Cook Islands, Ecuador, Georgia, Indonesia, Japan, Moldova, Romania, Thailand, Tonga, Trinidad & Tobago, Uganda, United Arab Emirates.

TAXES & DUTIES

Orders delivered to countries outside the EC fiscal area will not have VAT (UK Tax) charged on them. Please note that depending on your order and country, you may be liable to pay local taxes and duties on receipt of your order, for which Valentis Life Science cannot accept liability.